- Warranty, Shipping and Returns
Warranty, Shipping and Returns
All hardware made by BroScience Vapes LLC have 12 month warranty for original purchaser/owner. Warranty covers "failed" components and does not cover user error. Once 12 months of purchase date passes and if any repairs are needed, owner is responsible for shipping cost and cost of parts.
For non-original owners BroScience Vapes LLC still offers services and repairs. Cost of repair(s) would include shipping cost both ways, cost of parts and depending of the amount of work possible labor fee of $25.00.
DOA and Wrong Item Claims
Please contact us by email at firstname.lastname@example.org with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to within 72 hours from the delivery time.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.
We can ship to virtually any address in the world. All shipments are mailed out same or next business day depending on when order has been placed. Please allow 1 business day for tracking information to update. BroScience Vapes LLC uses USPS shipping services as preferred Postal Services Carrier. Note that there are restrictions on some products, and some products cannot be shipped to domestic or international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within 30 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.